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Archived: Townley Road Good

Inspection Summary


Overall summary & rating

Good

Updated 13 August 2015

This unannounced inspection took place 29 May and 3 June 2015. The last inspection of the service was on 28 February 2013 when we found the service met all the regulations we looked at.

The service provides care and accommodation to 10 adults with mental health problems. At the time of our inspection there were nine people living at the home.

There was a registered manager who has worked at the service for several years. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe in the service. Staff had been trained in safeguarding people from abuse and they demonstrated they understood how to safeguard the people they supported in line with their procedure.

There were sufficient numbers of staff on duty to meet people’s needs. Risks to people were assessed and managed appropriately to ensure that people’s health and well-being were promoted. People received their medicines safely and medicines were managed in line with procedure.

Staff told us they were supported to do their jobs effectively. The service worked effectively with other health and social care professionals including the community mental health team (CMHT). People were supported to attend their health appointments and to maintain good health.

People’s choices and decisions were respected. People agreed to their care and support before it was delivered. People made decisions about their day-to-day care and support. People were able to go out and return as they wished. The service understood their responsibility under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

People had access to food and drink throughout the day and staff supported them to prepare food to meet their requirement.

People said staff treated them with respect, kindness and dignity. Care records confirmed that people had been given the support and care they required to meet their needs. People’s individual care needs had been assessed and their support planned and delivered in accordance to their wishes. People’s needs and progress were reviewed regularly with the person and a professional to ensure it continues to meet their needs.

People were encouraged to follow interests and develop daily living skills. There were a range of activities which took place within and outside the home. People were encouraged to be as independent as possible.

The service held regular meetings with people and staff to gather their views about the service provided and to consult with them about various matters. People knew how to make a complaint if they were unhappy with the service. There were systems in place to monitor and assess the quality of service provided. There were no outstanding actions from audit reports we looked at.

Inspection areas

Safe

Good

Updated 13 August 2015

The service was safe. The risks to people were assessed and actions put in place to ensure they were managed appropriately.

Staff understood how to recognise abuse and how to report concerns following the organisation’s procedures.

There were sufficient number of staff on duty to meet people's needs.

People received their medicines safely.

Effective

Good

Updated 13 August 2015

The service was effective. People were supported by staff who were trained and well supported to meet their needs.

People gave consent to the care and support they received before they were delivered. The service knew their responsibility under the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

People had access to food and drink of their choice and were supported to eat a healthy diet.

People were supported to access healthcare services to meet their needs.

Caring

Good

Updated 13 August 2015

The service was caring. People were treated with dignity and their privacy was respected by staff. Staff showed compassion and care in the way the attended to people.

Staff understood the needs of people and how to support them. People were involved in planning their care and support and their wishes respected.

Responsive

Good

Updated 13 August 2015

The service was responsive. People’s individual needs were assessed, planned and care was delivered in a way that met them.

People were supported to do the things they enjoyed and develop new skills for daily living.

People knew how to complain if they were unhappy the service. People were given the opportunity through meetings to feedback and make suggestions about the service and these were acted on.

Well-led

Good

Updated 13 August 2015

The service was well led. People and staff told us that the registered manager was approachable and open to new ideas.

There were systems in place to monitor and assess the quality of service provided.

The service worked in partnership with other agencies and community services to provide an effective service to people.