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Harbour Rise Rest Home Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 12 November 2020

Harbour Rise Rest Home is a residential care home that provides accommodation and personal care for up to 44 older people some of whom may be living with a dementia or have a physical frailty. At the time of the inspection there were 40 people living at the home.

We found the following examples of good practice.

Personal protective equipment was readily available to staff and all staff were following the latest guidance. Where possible staff maintained social distance from people.

The provider ensured staff received appropriate training to help prevent the spread of infection. All staff had received training on infection control and the use of PPE.

The provider had appropriate arrangements to test people and staff for COVID- 19 and was following government guidance on testing.

There was a regular schedule of cleaning and we noted the premises were clean, well-aired and smelt fresh. The provider had recently purchased a 'fogger' cleaning machine in order to complete deep cleans of the environment. Use of the machine meant areas that were difficult to clean by other techniques, would be thoroughly sanitised.

Staff focused on maintaining a safe environment for people whilst keeping life as normal as possible. The provider arranged entertainment and activities in a safe way, such as, music in the garden, in order to promote wellbeing.

People who preferred to spend their time in communal areas, were supported to do so whilst maintaining social distancing.

The provider had appropriate arrangements for visiting to help prevent the spread of infection. Visitors had their temperature checked, were asked to sanitise their hands and wear a mask.

The provider had created a ‘visiting pod’ to ensure people could receive their visitors comfortably and safely. A large Perspex screen was used in the ‘pod’ to separate the area whilst allowing people to see and talk to their relatives clearly. This helped to keep people safe, reduce people's levels of anxiety and maintain social distancing.

For people not receiving visitors, staff helped people to stay in touch with family and friends through phone and video calls.

The registered manager and provider were communicating with people, staff and family members regularly to make sure everyone had an understanding of precautions being taken, and how to keep people safe.

The provider had developed policies and procedures to promote and maintain safe infection control procedures at the service. The management team kept up to date with all guidance and this was disseminated to staff.

The provider had detailed contingency plans in place for any outbreak or suspected outbreak of COVID-19 and had plans in place should people need to isolate. Staff knew about these plans and what action they needed to take in the event of an outbreak or if they needed to isolate themselves or a person living at the service.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 12 November 2020

We have not reviewed the rating at this inspection. This is because we only looked at part of this key question.

Effective

Good

Updated 12 November 2020

Caring

Outstanding

Updated 12 November 2020

Responsive

Outstanding

Updated 12 November 2020

Well-led

Outstanding

Updated 12 November 2020