• Care Home
  • Care home

Harbour Rise Rest Home

Overall: Outstanding read more about inspection ratings

18 Roundham Road, Paignton, Devon, TQ4 6DN (01803) 551834

Provided and run by:
Harbour Rise Limited

Latest inspection summary

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Background to this inspection

Updated 12 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 23 October 2020 and was announced.

Overall inspection


Updated 12 November 2020

About the service: Harbour Rise Rest Home is a residential care home that provides accommodation and personal care for up to 44 older people some of whom may be living with a dementia or have a physical frailty. The home also provides a day care service for people, but this was not under a regulated activity regulated by the Care Quality Commission, so did not form part of this inspection. At the time of the inspection there were 42 people living at the home.

People’s experience of using this service:

People and their relatives told us they received outstanding care from staff who were passionate about delivering a high-quality, person-centred service. Without exception everyone we spoke with told us the home was exceptionally well led and consistently said they would recommend the home to others.

The provider was passionate about providing a service which was caring, compassionate and reflected the values of the organisation. They told us how Harbour Rise was like one big ‘family’ where everybody was respected and treated equally. These values were imbedded within the culture of the home and evident throughout all our interactions with people, relatives and staff who consistently referred to being part of a ‘family’.

People were treated with dignity and respect in a way that truly valued them as individuals. Staff continually looked for new ways to enhance people's lives and understood what was expected of them; they were motivated, hardworking and enthusiastic.

The home delivered outstanding end of life care to people. The management team were passionate about ensuring people received dignified and respectful end of life care which met their personal needs and preferences.

People were protected from potential abuse as staff had received training and were confident in raising concerns. People were empowered to take positive risks and were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had confidence in the staff who supported them and felt safe in their care. Staff were well trained and skilled at supporting people living with dementia to lead independent, active and fulfilling lives. People's care plans were detailed and accurate, ensuring staff consistently knew how to support people.

People and their relatives told us they knew how to complain, and any complaints received were used to improve the service.

The provider had a strong and effective governance system in place. The management team continued to carry out a regular programme of audits to assess the safety and quality of the service and identify issues. Strong leadership put people first and set high expectations for staff. Staff were exceptionally positive about the management of the service and felt truly valued and respected.

Harbour Rise met the characteristics of Outstanding in Caring, Responsive and Well Led.

Rating at last inspection: Harbour Rise Rest Home was previously rated as ‘Good.’ The report was published on the 5 September 2016.

Why we inspected: This was a planned inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services.

Follow up: We will continue to monitor the service through the information we receive until we return to visit as per our re-inspection programme.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk