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Harbour Rise Rest Home Outstanding

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Inspection report

Date of Inspection: 15 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF


Inspection carried out on 15 January 2014

During a routine inspection

There were 34 people living at Harbour Rise at the time of our inspection. We spoke with eight people who lived at the home. We met others who were unable to give us their views in depth because of their mental or physical frailty. We looked around the home, and spoke with care staff, the registered manager, head of care and one of the providers.

We saw no evidence to confirm that people had been asked for their consent or how the provider acted in accordance with their wishes before they received any care or treatment.

People we spoke with were positive about the support they received. People who lived at the home told us they were well looked after and were happy. One person said �I can assure you we are all well looked after�.

People had been protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

The home did not operate a robust recruitment to ensure suitable and properly qualified people had been employed by the home.

People told us that they felt safe and knew what to do if they had concerns. One person said "If I was unhappy about anything I would speak to staff or the manager." A visitor told us they would feel comfortable making a complaint if they needed to.

Accurate and appropriate care records had not always been maintained. This meant that people were not always protected from the risks of unsafe or inappropriate care and treatment.