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Harbour Rise Rest Home Outstanding

All reports

Inspection report

Date of Inspection: 14 March 2013
Date of Publication: 4 April 2013
Inspection Report published 4 April 2013 PDF


Inspection carried out on 14 March 2013

During a routine inspection

Many people living at this home had a diagnosed dementia or symptoms of dementia. Care workers demonstrated an excellent knowledge of how each person was affected and of the principles of person centred care. People enjoyed living at the home. One person said that moving there had been a good decision and another said �I am so lucky to be here�. We saw that people�s privacy, dignity and independence were respected. People were supported to maintain their abilities for example being supported to feed themselves and to remain continent. People were helped to remain healthy because their health care, health promotion and social and psychological needs had been assessed and actions had been taken to address these needs. People said they felt safe and were very complimentary about care workers. They said �they are so good and caring� and �they make sure I have everything�. We saw there were enough care workers and staff on duty with the right skills, to meet people�s needs. There were systems in place to manage risks and to monitor quality. There was a clear ethos of person centred care, and strong leadership in place. People were supported to be involved in the home through for example residents meetings and a quarterly newsletter. Some people were more actively involved, for example one person answered the front door, delivered the post to the office and welcomed visitors. The providers were making significant investments to restore, improve and extend the home.