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Inspection report

Date of Inspection: 2 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 79.88 KB

Overview

Inspection carried out on 2 December 2013

During a routine inspection

We spoke with ten people out of 42 who use the service and four relatives on

the day of the inspection. Not everyone we spoke to could express their views, but those that could, told us they were very satisfied with the service they received. We found that people were involved in decisions about their care whenever possible.

We found assessment and support plans to help people stay as independent as possible. One person said, “I just could not look after myself like this, so I am very grateful.”

Beachcomber had procedures in place to ensure that medicines were managed appropriately.

We found dedicated and qualified staff, whom had been recruited effectively. One new staff member told us, “Security checks and references had to be completed before I was allowed to start work.”

We found that systems were in place to monitor the quality of service that people received, including for example; people and relative surveys. This showed that the provider sought the views of the people using its service.