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Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 29 December 2012
Inspection Report published 29 December 2012 PDF | 84.76 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People’s privacy, dignity and independence were respected.

Reasons for our judgement

People who used the services were given appropriate information and support regarding their care or treatment. The registered manager told us in order to get a clear picture of each person’s needs, an assessment was undertaken. This highlighted each person’s needs and preferences and was carried out by the registered manager prior to people coming to the home. From these assessments, care plans and risk assessments were drawn up. We saw these were signed by the people who received care and in some cases by their relatives and carer’s too, and were written in a person centred way. This meant people were kept well informed about their care and treatment.

We spoke with a number of people who used the services at Beachcomber. They were able to express their views freely. One person said "I love it here” and another person said “I’d be very disappointed if I had to move.” Other people we spoke with indicated to us they were happy to be living there; comments included “I’m quite happy with the way things are” and “It’s home from home.” One person we spoke with told us they used to come to the home for day care. They said they’d enjoyed their time there so much, they’d chosen to live there permanently. People also told us they were allowed to choose what they wanted to do during the week. Some people said they enjoyed their own company in their rooms and others told us they liked to go out into the community. This meant people were being supported in promoting their independence.

People's diversity, values and human rights were respected. We saw people had personalised their rooms and one person told us they had brought their own bed from home. We saw a risk assessment had been completed for this and had been signed by this person. We spoke with staff who were able to provide examples of how they respected people's privacy and dignity. We saw evidence of this being put into practice during the inspection. We saw staff treated people with respect and responded to their requests appropriately. We also observed a mealtime in the main dining area within the home. We saw care workers supported people in a respectful and sensitive manner when they served or helped people with their meal. If people required assistance this was provided in a discreet manner and any requests were responded to quickly and respectfully.

We saw residents and relatives meetings were held on a regular basis. We also spoke with the ‘Residents Representative’ who told us they spoke with the manager every day about any issues brought to their attention. This gave people the opportunity to voice their opinions and have their views on how the service was provided taken into consideration.