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Archived: The Old Prebendal House Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 22 March 2019

About the service: The Old Prebendal House is a nursing and residential care home that was providing personal and nursing care to 27 people at the time of the inspection.

Rating at last inspection:

At our last inspection we rated the service good. Our last report was published on 15 August 2016. At this inspection we rated the service good.

People’s experience of using this service:

• People living at The Old Prebendal house continued to receive safe care from skilled and knowledgeable staff.

• People and relatives told us staff were kind and dedicated. They said staff knew people well and treated people with dignity and respect.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

• The Old Prebendal house had a new manager in post. People, relatives and staff were complimentary of the manager’s leadership and positive changes.

• People’s care records were not always complete and staff supervision and appraisals had not always happened regularly. The new manager had already identified both of these concerns and was working through an action plan to improve.

More information is in our full report.

Why we inspected:

• This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

• We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care. Further inspections will be planned for future dates.

Inspection areas

Safe

Good

Updated 22 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 22 March 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 22 March 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Requires improvement

Updated 22 March 2019

The service was not always responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 22 March 2019

The service was well-led.

Details are in our Well-led findings below.