Harrogate Home Support

Updated 9 October 2025

Date of assessment: 27 to 30 October 2025

Harrogate Home Support is a domiciliary care service registered with the Care Quality Commission (CQC) to provide personal care for up to 18 older and younger people with sensory impairments, physical disabilities, learning disabilities, or autism in their own homes. At the time of inspection, 12 people were receiving the regulated activity of personal care.

CQC inspects services where personal care is provided, including support with hygiene and eating, and considers any wider social care delivered. This assessment was conducted to review actions taken following the previous assessment, where the provider was found to be in breach of the legal regulations relating to person-centred care, the application of the Mental Capacity Act 2005, and governance. Improvements were found during this assessment, and the provider was no longer in breach.

The service’s approach reflected CQC’s guidance Right Support, Right Care, Right Culture and aligned with Registering the Right Support. Care was small-scale, community-based, and developed in collaboration with commissioners and families, promoting choice, independence, and inclusion.

Care and support were centred on and adapted to people’s individual preferences. Staff understood autism and learning disabilities, using positive behaviour support and regularly reviewed care plans. People told us they were treated with dignity and respect.

People’s capacity to understand and consent to elements of their care were appropriately considered by the service. Staff understood their responsibilities under the Mental Capacity Act 2005 and sought consent in line with legal requirements. Where people lacked capacity, decisions were made in their best interests with involvement from families and professionals.

Safeguarding procedures were robust, and staff were confident in identifying and reporting concerns. Training was consistent and relevant, with regular supervision. Families were actively involved in care planning, and communication was responsive. The service encouraged and supported community engagement, helping people access local resources and build relationships.

Outcomes included progress in independence, wellbeing, and social participation. Quality assurance processes supported safe care. As a local authority-led service, public service values such as transparency and equity were evident. The service demonstrated a consistent commitment to person-centred care and meaningful community engagement.

Updated 9 October 2025

People and families consistently reported feeling safe. They described staff as well-trained with recognised skills and understanding to safely support people. One person told us how staff helped them to keep safe, supporting them with independence and supervising regular outings.

Staff were well trained and responsive. People’s health needs were professionally managed, with regular GP, dentist, optician, and chiropodist visits. A relative told us how staff supported 1 person to take their own medicines and received support for healthy eating, which included ‘cutting carbs’. Families discussed how they benefited from regular

communication including updates using multimedia and how they engaged in regular reviews resulting in better outcomes for people.

Staff were described by relatives as kind and genuinely invested in their roles and responsibilities. Families valued long-standing relationships with staff members who knew and understood their relatives’ everyday needs. People told us staff listened to their ideas and helped them with any problems. They described staff as lovely and supportive, and said they felt happy and cared for.

Staffing was consistent, with a core team providing continuity of care for people. Staff addressed people’s concerns promptly. People told us that the service met their needs, that they participated in their care planning and would ask questions if they did not understand any aspect of their care.

Relatives praised the registered manager for being approachable and initiative-taking and described the service as well organised and responsive with a staff team who genuinely cared for people’s wellbeing with an emphasis on their quality of life.