We carried out a review of the data available to us about Richmond Village Willaston on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Richmond Village Willaston, you can give feedback on this service.
Richmond Village Willaston is a residential care home providing personal and nursing care to up to 71 people. The service provides support to older people, some of whom live with dementia. At the time of our inspection there were 41 people using the service.
Richmond Village Willaston accommodates people across 7 households, each of which has separate adapted facilities. 6 of the households are located on the ground floor and can accommodate a maximum of 6 people in each. The household on the upper floor is larger and accommodates people who require nursing care. The service also offers garden and woodland areas for walks, a beauty, hair and nail salon and a café style communal space for relaxation and socialising.
People’s experience of using this service and what we found
People received an excellent level of care service and support at Richmond Village Willaston. The service offered a warm welcoming environment as you entered the building, which continued as you moved throughout the service.
People told us they enjoyed living at the service. People felt well supported by staff who they described as caring and kind, who worked hard to provide support to them.
People felt the service provided a warm friendly environment to live in, which was also welcoming to friends and families when they visited.
Relatives felt their loved ones were safe living at the service and were confident people’s needs would be meet. People described positive relationships with staff and the management team at the service, with good communication.
Systems were in place to manage and mitigate risk and support people’s health and well-being. Medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The service was well-led, staff felt well supported and well informed within their roles and were passionate about the support they provided.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered on 10 April 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.