Sunshine Health Care Services Limited

Updated 1 October 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the registered manager would be in the office to support the inspection.

We visited the location’s office on 28 July 2022.

What we did before the inspection

The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed information we had received about the service since the service was registered. We sought feedback from the local authority. We used this information to plan our inspection.

During the inspection

We spoke with one relative about their experience of the care provided to their family member. We spoke with the managing director, the registered manager and one member of staff.

We reviewed a range of records. This included one person’s care records and one staff file in relation to recruitment. We also looked at a variety of records relating to the management of the service and quality monitoring.

Updated 1 October 2022

About the service

Sunshine Health Care Services Limited is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there was one person using the service.

Everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

There were systems in place to safeguard people from the risk of abuse. Risks to people’s safety were assessed and managed. The person using the service was being supported by consistent staff who had been safely recruited and knew them well.

The registered manager undertook assessments before agreeing to support people to ensure that their individual needs and preferences could be met. People's care plans were developed in partnership with the person and/or their family. Staff received an induction and were trained in areas that were relevant to people they were supporting.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff understood and respected each person's individual characteristics, likes, dislikes and preferences. People were supported to express their views and be involved in decisions about their care. Family members told us staff respected their relatives' privacy and dignity.

People, their relatives and staff were given regular opportunities to be involved in how the service was run by being asked for feedback on all aspects of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us in April 2021 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.