We carried out a review of the data available to us about Crandon Springs Care Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Crandon Springs Care Home, you can give feedback on this service.
Crandon Springs Care Home is a residential care home providing accommodation and personal care to up to 63 people. The service provides support to older people, younger adults and people living with dementia. At the time of our inspection there were 43 people using the service. The care home is set out across two floors, which consist of four areas, Parrett Lane, Brue Walk, Sheppey Way and Whitelake.
People’s experience of using this service and what we found
People, their relatives and staff told us people were safe living at Crandon Springs Care Home. A range of health and safety checks were in place. Some areas of medicines management needed to improve. People’s care plans were of a mixed quality. People’s end of life wishes had been considered and the manager was working on these to further develop them. There were systems in place to monitor the standards of the service and action plans in place. Where the systems had not identified or addressed the shortfalls we found during the inspection the manager took immediate action to address these.
Risks to people were assessed and mitigated. Staffing had improved, a new manager had been appointed and had recently started working at the service. We received positive feedback regarding the new manager. There were appropriate infection control measures in place.
People’s mealtime experience was positive. We received some mixed feedback regarding the food. People’s healthcare needs were met and planned for. Staff received regular training; the provider had arranged for additional training for staff to meet the needs of people living with dementia. The provider and manager had plans to enhance the environment further for people living with dementia.
Staff were kind and caring and they respected people. People were supported with dignity and respect to keep their abilities and independence. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People had access to a wide range of activities to keep them active, involved and stimulated. Where people preferred not to join in the activities people said they would like some one to one time with staff, we discussed this with the manager.
There were systems in place to receive feedback from people, their relatives and staff.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first rating for the service since the service was registered.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.