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Inspection Summary


Overall summary & rating

Good

Updated 9 December 2020

Bridge House is a care home that provides accommodation with personal care, for up to 16 people. At the time of this inspection 16 people were living at the home.

We found the following examples of good practice.

• We found robust infection control procedures were in place. Cleaning had been increased to ensure high touch surfaces were cleaned regularly and additional cleaning was taking place to maintain good hygiene standards.

• Staff were observed wearing appropriate personal protective equipment (PPE). Sufficient supplies of PPE were in place. Staff received training in infection prevention and control measures and appropriate use of PPE. A room near to the front entrance and exit of the home had been adapted into a donning and doffing area for staff and visitors to use. The area contained hand washing facilities and clinical waste bins. There were posters and information about COVID-19 on display throughout the home.

• Systems were in place to prevent visitors from catching and spreading infections. At the time of our inspection due to the national government lockdown the home had decided to stop all visits to the home. This had been discussed at length with all relatives and the people who lived in the home. Plans were in place to separate an area of the conservatory with a perspex screen. This would mean visitors to the home would not have to enter the main building keeping people safe.

• Staff supported people to maintain contact with their family and friends, by phone, social media and video calling, when they were unable to visit. The registered manager and staff remained in contact with people’s loved ones. They provided regular updates in relation to people’s wellbeing. The management team had set up a relative’s social media group chat to keep relatives updated regarding news at the home. A WI-FI booster system had been purchased to improve connectivity. This meant people could communicate with loved ones.

• People that lived in the home and the staff had their temperatures taken daily. This helped the management team to monitor people and staff’s wellbeing and was an indicator of changes in wellbeing.

• The registered manager told us if people were admitted to the home, risk assessments were completed, and people were isolated for 14 days. During this isolation period, staff would be allocated to people on a one to one basis, to provide personal care and support.

• The home took part in regular testing for COVID-19. Staff were tested weekly, and people who lived at the home were tested monthly. The registered manager told us they maintained a spreadsheet of the dates staff and people were last tested.

• Within the lounge and dining areas chairs and tables had been moved to support social distancing. This meant people could still spend time in communal areas and enjoy each other’s company. Desks and chairs within the manager’s office had been distanced 2 metres apart to comply with guidance.

• The registered manager told us they were well supported by the local GP. The home had community nurses who supported them.

Inspection areas

Safe

Good

Updated 9 December 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 9 December 2020

Caring

Good

Updated 9 December 2020

Responsive

Good

Updated 9 December 2020

Well-led

Good

Updated 9 December 2020