About the service
Laurel End is a residential care home providing personal care to up to 9 people. The service is registered to provide personal care and support to people with a learning disability or autistic spectrum disorder.
At the time of the inspection the service was supporting 9 people who were receiving personal care.
People’s experience of using this service and what we found
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People's freedom was not unnecessarily restricted, and people were not physically restrained.
People's support was provided in a residential care home. Checks were undertaken by the management team to ensure the home was safe, clean, equipped and maintained. Any maintenance issues were escalated to the maintenance staff member.
Staff worked with people, their relatives and health and social care professionals to maintain people's overall health and wellbeing. Staff supported people to take their medicines safely and as prescribed.
People were supported by staff who knew them well and were kind toward them. People's safety and care needs were identified, their care was planned, and their needs were met. Staff understood how to protect people from abuse and were confident the registered manager would take action to protect people, should this be required. Robust recruitment checks made sure staff were of suitable character to support people.
There was a positive and person-centered culture at the service. People and relatives had opportunities to share feedback on the service. Staff were involved in sharing feedback through meetings and feedback forms. Staff felt valued in their roles.
The positive culture meant people received care that was tailored to their needs. The registered manager and chief executive officer operations undertook safety and quality checks on people's care and used their findings to improve the quality of the service and to take learning from any incidents that occurred.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 5 December 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.