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Polesworth Group 32 Station Road Good

Inspection Summary


Overall summary & rating

Good

Updated 23 January 2020

About the service

The service is a care home operated by Polesworth Group Homes; a provider of support for people with learning disabilities. The service, 32 Station Road, provides personal care and accommodation for up to seven people. The home has two floors, with a communal lounge, dining area and conservatory. There were shared bathroom facilities. At the time of our inspection there were seven people living at 32 Station Road.

People’s experience of using this service and what we found

People were relaxed and happy in the company of staff. People felt settled and secure living at the home. People had enough activities to do. Staff demonstrated a kind, caring and personalised approach toward people and gave support when needed.

Risks had been identified and were well managed by staff who knew people well. Risk management plans gave staff information they needed to reduce risks of harm or injury to people.

Staff were trained and offered opportunities to develop their skills and knowledge. Staff used equipment, such as hoists to transfer people, in a safe way.

People had their prescribed medicines available to them and were supported with these by trained staff. Records showed people received their medicines when needed.

People had choices about drinks and what they ate for their meals and their nutritional needs were met. Staff understood the importance of promoting people’s independence whenever possible.

The home was well-maintained and good level of cleanliness reduced risks of cross infection.

The provider was taking into consideration the principles and values that underpin Registering the Right Support and other best practice guidance for the accommodation of people with learning disabilities. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service received planned and co-ordinated person-centred support that was appropriate and inclusive for them.

Staff understood the importance of giving people choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s needs were assessed, and information was used to form personalised plans of care.

There were enough staff on shift to meet people’s needs. Staff were recruited in a safe way.

Staff ensured people were happy with the care and support they received. The provider displayed their complaints policy.

There were processes to audit the quality and safety of the service and where these identified the need for improvements, these were quickly acted on.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at the last inspection

The last rating for this service was Requires Improvement (published 17 January 2019).

Why we inspected

This was a planned inspection based on the rating of the last inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 January 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 January 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 January 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 23 January 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 23 January 2020

The service was well led.

Details are in our well led findings below.