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Verulam House Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 21 August 2019

About the service

Verulam House is a nursing home. It provided accommodation and nursing care to 43 people aged 65 and over at the time of the inspection. The service can support up to 50 people.

Verulam House offers accommodation to people over three floors. A lift and stairs provide access to all floors and communal areas. People had access to a landscaped garden with patio and seating areas as well as other communal areas where they could spend time and socialise with others in the home.

People’s experience of using this service and what we found

People felt safe and happy with the way staff supported them. Staff knew how to keep people safe and how to report their concerns internally and externally to local safeguarding authorities if there was a need for it.

Everyone told us they were happy living in Verulam House because staff were kind and all their needs were met.

People told us staff helped them re-gain or maintain their independence. Staff were kind and caring when supporting people with daily living activities.

Staff promoted people`s privacy and dignity. Care and support were delivered in a personalised way by staff who knew people`s likes, dislikes and preferences, however this was not always evidenced in care plans.

Risks to people`s well-being and health were well managed and regularly reviewed to ensure they were safe and protected from the risk of harm. Staff received training and had their competencies assessed to ensure they were skilled and knowledgeable to meet people`s needs effectively.

The environment was homely, clean and welcoming. Staff used effective infection control measures to protect people from the risk of infections. Appropriate equipment was in place where needed for people to receive support in a safe way.

People had opportunities to take part in organised group activities or pursue their hobbies and interests. Staff had a genuine interest to keep people involved and occupied.

People and relatives told us there were enough staff in the home to meet people`s needs.

Everyone we spoke with praised the management team for being approachable, supportive and placing people in the centre of the care and support they delivered.

Complaints and feedback were used in a constructive way and lessons were learned to ensure improvements were made.

The registered manager and the provider used a range of effective audits and governance systems to check the quality and safety of the care people received.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People`s consent to the care and support they received was sought by staff before they delivered any care, however care plans were at times signed by relatives and some decisions were taken without involving people who were deemed to have capacity.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (last report published [date?]).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 21 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 21 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 21 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 21 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 21 August 2019

The service was well-led.

Details are in our well-Led findings below.