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Valleywood Care Limited Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 25 July 2019

Valleywood Care Ltd provides a combination of support as a domiciliary care agency and supported living service. It provides personal care to people living in their own houses and flats in the community and specialist housing. The supported living service provides care and support to people living in 'supported living' settings, so that they can live in their own home as independently as possible. People's care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people's personal care and support.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

People were positive about the care and support they received. They received safe care from familiar staff who understood their needs. People told us the service was reliable and staff arrived as expected.

Processes were in place to protect people from avoidable harm. Risks to people had been assessed and improvements had been made in relations to risk assessments. Medicines were managed safely and care plans had improved to include clearer guidance about the support people required with medicines.

People were supported by staff who were experienced, trained and supervised. The provider planned to introduce more specialised training for certain staff roles. Some staff inductions needed to take place in a timelier way.

Staff treated people with dignity and respect and took account of their individual needs when providing care and support. Care plans were in place and included details about people’s likes and preferences. These had all been re-written and were individualised. They had been developed in consultation with people and their relatives. The service worked well with other agencies to promote people’s health and well-being.

Improvements had been made to ensure staff followed The Mental Capacity Act 2005 (MCA) People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People told us the service was well-led, felt well supported overall and felt there had been improvements to the organisation. However, some staff felt that areas could be better managed within the supported living service. A new support living manager had been recruited and improvements had been made to the areas identified at the last inspection. The provider had systems in place to monitor the quality of the service and was aware where further improvements were required.

The provider had made improvements to ensure CQC were notified of incidents as legally required. Systems had been implemented to ensure the service learnt from any incidents or complaints and take action to develop the service further.

Inspection areas

Safe

Good

Updated 25 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 July 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 25 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 25 July 2019

The service was responsive.

Details are in our responsive findings below.