Archived: Blossoms Care Home Limited

Ratings

• Overall

  Inadequate

• Safe

  Inadequate

• Effective

  Requires improvement

• Caring

  Requires improvement

• Responsive

  Requires improvement

• Well-led

  Inadequate

Our view of the service

We completed this inspection on 10 and 11 November 2025. Blossoms Care Home limited is a residential care home providing support to up to 22 adults of all ages, some living with dementia. At the time of our inspection, 15 people were living at the service.

Following an inspection of Blossoms Care Home Limited in January 2025, CQC took action to remove their registration, which effectively cancels the service. Blossoms Care Home Limited appealed our decision to cancel their registration. During the appeal process, we re-inspected the service on 10 and 11 November and found further serious concerns. As a result, Blossoms Care Home Limited informed CQC that they intended to withdraw their appeal against the cancellation of their registration. Their appeal was withdrawn on 18 November 2025, and the service was no longer registered with CQC. The service closed. The provider worked with the local authority and other partners and families to support people to move to alternative services. CQC continued to monitor the service during this period to make sure people were kept safe while this happened.

At our last inspection we identified 5 breaches of the legal relations relating to safe care and treatment, safeguarding, person centred care, governance and staffing. We took urgent enforcement action to request the provider send us an action plan monthly to inform us how they would improve. We also placed a condition on the providers registration to require them to gain written consent from the Care Quality Commission (CQC) prior to accepting any new people.

We carried out this inspection to see if the breaches of legal regulation had been met. The provider remained in breach of 5 breaches of the legal regulations relating to safe care and treatment, safeguarding, staffing, person centred care and governance and oversight, and we identified a new breach of regulation in relation to recruitment of staff.

People were not protected from the risk of avoidable harm. People were at risk of not having their health needs met, including in relation to epilepsy, weight, skin integrity and distressed behaviour. Staff had not been recruited safely. Medicines were not managed safely. Staff did not have the training, skills, competence or knowledge to support people in a safe way. Guidance to inform staff was poor. There was a lack of effective oversight and governance of the service.

An inspection has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability. At the time of the assessment, the service was not used by anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.

People's experience of this service

While the people we spoke with expressed that they were generally happy with their care, our assessment found care did not meet the expected standards. We identified widespread and significant concerns relating to the health and wellbeing of people. We observed people being distressed, or seeking engagement from staff that was not positively responded to. Staff lacked the skills or time to be able to engage with people in a positive way. We observed 2 incidents of poor manual handling techniques which placed people at significant risk of avoidable harm. We received feedback from a healthcare professional that mirrored our concerns; that people were not always supported in a safe or appropriate way, that there was not sufficient numbers of staff and that staff did not recognise and escalate concerns relating to people’s health and well-being.