Mulbury Care Services Limited

Updated 13 August 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was undertaken by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

At the time of our inspection there was a registered manager in post.

Notice of inspection

We gave the service 24 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or manager would be in the office to support the inspection.

Inspection activity started on 25 July 2022 and ended on 28 July 2022 when feedback was provided. We visited the office location on 25 July 2022. Telephone calls were undertaken to relatives and staff on 27 July 2022.

What we did before the inspection

We reviewed information we had received about the service since their registration. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with the relative of the person supported by this service. We also spoke with one staff member and the registered manager who was also the provider.

Updated 13 August 2022

About the service

Mulbury Care Services Limited is a domiciliary care service providing personal care to people who live in their own homes. At the time of the inspection the service was supporting one person.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

The systems and records in place needed to be developed further and formalised to ensure they demonstrated how the quality of the service was monitored.

People were supported by staff that understood their individual needs and had been trained and understood how to protect people from abuse. People received their medicines by trained staff and when they needed them. Systems were in place to reduce the risk of infection.

People received a consistent and reliable service from staff who were described as kind, friendly, and caring. Staff felt supported and had access to information to guide them in their role. Relatives told us they were happy with the service provided, and they knew who to contact if they had any concerns. Feedback was actively sought about the quality of the care being provided.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This service was registered with us on 20/04/2021 and this is the first inspection.

Why we inspected

This was a planned inspection to rate the service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.