We carried out a review of the data available to us about Teesside Supported Living on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Teesside Supported Living, you can give feedback on this service.
About the service
Teesside Supported Living provides care and support to people living in a number of ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. The service supports people with physical disabilities, learning disability and mental health support needs. 33 people were being supported when we inspected.
People’s experience of using this service and what we found
Right Support
Staff did not always support people with their medicines in a way that achieved the best possible health outcome. The service supported people to have the maximum possible choice, control and independence. Staff enabled people to access specialist health and social care support in the community. People were supported by staff to pursue their interests.
Right Care
The service had enough appropriately skilled staff to meet people’s needs and keep them safe. There had recently been a turnover of staff which had caused some disruption, but the provider was working to address this. People received kind and compassionate care. Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs. Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it. Staff and people cooperated to assess risks people might face. Where appropriate, staff encouraged and enabled people to take positive risks.
Right Culture
Staff evaluated the quality of support provided to people, involving the person, their families and other professionals as appropriate. Audits had not always identified or addressed issues with medicines management. People received good quality care, support and treatment because trained staff and specialists could meet their needs and wishes. Staff placed people’s wishes, needs and rights at the heart of everything they did.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 March 2021 and this is the first inspection.
Why we inspected
We undertook this inspection to assess that the service is applying the principles of Right support right care right culture. We also inspected to give the service a rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.