We carried out a review of the data available to us about HomeLife Carers (Lakeside Court) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about HomeLife Carers (Lakeside Court), you can give feedback on this service.
Homelife Carers Weston Super Mare is a Domiciliary Care agency based in Weston Super Mare. The service supports 222 people and provides personal care to 216 people. They provide personal care to people aged 65 and over with physical and mental health care needs. Not everyone who used the service required personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating.
People’s experience of using this service and what we found
People told us they felt safe using the service. Staff had been fully trained to identify and act upon any safeguarding concerns. People's risks had been identified and there was guidance for staff that demonstrated how to reduce risk and keep people safe. People received their medicines safely; staff were trained in medicines management and administration.
People were supported by consistent regular staff that provided personalised support. There were enough staff to meet people's needs and they had been recruited safely. People's care and support plans were individualised and included life histories, their preferences and abilities. Staff enjoyed working with people and were proud of the care they delivered.
People's dignity and privacy were promoted and maintained. People told us how kind and caring the staff were and the service was well managed. Staff felt confident and were well supported.
People and their relatives knew how to raise concerns if required and were satisfied with the care provided. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The registered manager promoted an open, positive and inclusive culture in the service. Equality and diversity was embedded in the processes of the service.
Rating at last inspection and update
This is the first inspection since the service reregistered with CQC under a new legal entity on 8 April 2021. The last rating for this service under the previous provider, was requires improvement (published 22 May 2019) and there were breaches of regulation. The previous provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk