We carried out a review of the data available to us about In Home Care (Fareham) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about In Home Care (Fareham), you can give feedback on this service.
In home care is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 25 people being provided with personal care at the time of our inspection.
People’s experience of using this service and what we found
People told us they felt safe and secure when receiving care. People were supported to meet their nutritional and hydration needs, medicines were safely managed, staff contacted healthcare professionals when required.
Staff followed infection prevention measures. People told us staff washed their hands when they entered their homes and when they left and that all care staff wore a face mask all times when in their home.
Safe recruitment practices were followed and appropriate checks were undertaken, which helped make sure only suitable staff were employed to care for people in their own homes. People told us there were mostly enough care staff to maintain the schedule of visits but on occasion some calls had been delayed. Staff told us they felt supported and received regular supervision and training.
Care plans reflected people's individual needs and choices which staff were aware of and responsive to. People's risk assessments and risks relating to their home environment were completed and helped reduce risks to people while maintaining their independence.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff understood consent and were clear people had the right to make their own choices.
The management team were open and transparent and understood their regulatory responsibilities.
There were systems and processes in place for assessing, monitoring and improving the quality of the care provided by the service.
The management team kept in regular contact with people, checking if they were happy with the service they received and if any changes were needed.
The service worked well with other partners, organisations and commissioners.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Why we inspected
This service was registered with us on 21 April 2021 and this is the first inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.