About the service
Minster Homecare is a domiciliary care service providing personal care and support to people living in their own homes. Not everyone who used the service received personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection the service was providing personal care to 34 people.
People’s experience of using this service and what we found
People and relatives were very happy with the service, felt it was safe and staff were caring. One person told us, “I can’t think of many people who have better carers.” A relative said, “My relative’s care is very, very good.”
Risks to people’s health, safety and well-being were effectively managed. Staff safeguarded people from abuse. Medicines were safely administered and managed. The provider had effective infection prevention and control systems in place.
Safe recruitment procedures were followed and there were enough staff employed to meet people’s needs. Staff were supported, to provide care in a person-centred way, through regular training, supervision and incentives. People were supported with their nutritional needs, and staff worked effectively with external professionals to ensure people received the support they wanted and needed.
Support was personalised and based on people's assessed needs and preferences. Staff spoke highly of people and were passionate about their roles. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
People and relatives were involved in making decisions about their care. Staff respected people’s privacy, dignity and promoted their independence. People and relatives were aware of the provider’s complaints procedure and felt confident to raise concerns.
People and relatives felt the service was well-managed. The registered manager promoted an open, honest culture and was approachable. Systems were in place to effectively monitor and develop standards at the service. Feedback was regularly sought and valued. The provider promoted continuous learning and improvement.
This was an 'inspection using remote technology'. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This is the first inspection of this service which registered with the CQC on 31 March 2021.
Why we inspected
This was a planned inspection to rate the service.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.