About the serviceIgnition Care Ltd is a domiciliary care service providing personal care to people who live in their own houses and flats. At the time of our inspection, 5 people were using the service.
Not everyone who uses domiciliary care services receives personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using the service and what we found
People's medicines were not always managed safely and the provider's processes for checking the accuracy of people's medicines records were not robust.
The registered manager's governance arrangements did not always provide assurance the service was well led. Quality assurance systems were not robust and had not identified the shortfalls we found during our inspection. Limited information was available or recorded to demonstrate the registered manager had recognised where improvements were needed, and lessons learned to improve quality of care to people.
We received positive feedback on the service. A relative told us, ''The staff are extremely kind and caring and always go above and beyond. We have never experienced a missed or late visit.'' There were appropriate levels of staff to support people. People were safeguarded from the risk of abuse. Staff had received appropriate training to support people.
People were protected by the providers prevention and control of infection practices and arrangements. People said they felt safe and had no concerns about their safety or wellbeing.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 16 April 2021 and this is the first inspection.
Why we inspected
This was a planned inspection because the service had not been inspected or rated.
You can see what action we have asked the provider to take at the end of this full report.
Enforcement and recommendations
We have identified breaches in relation to recruitment practices, medicines management and quality assurance.
We have made a recommendation about staff inductions.
Please see the action we have told the provider to take at the end of the report.
Follow up
We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.