We carried out a review of the data available to us about Kare Plus Windsor Homecare on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Kare Plus Windsor Homecare, you can give feedback on this service.
At the time of the inspection, the location supported one person with a learning disability/autism. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
About the service
Kare Plus Windsor provides personal care services to people living in the Windsor and surrounding area. At the time of our inspection 6 people were receiving personal care from the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Right Support: Staff received all the training they needed to meet people’s needs. Management had effective systems and processes in place to ensure oversight of the safety and quality of the service. A person and a relative we spoke with spoke positively about the service they received from staff. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Care: The model of care maximised people’s choice, control and independence. Care was person-centred and promoted people's dignity, privacy and human rights. Care plans reflected the underpinning principles of Right support, right care, right culture. People were supported by staff who knew them well. Risks to people were identified and effectively managed. People had access to health care professionals. Medicines were managed safely; and people felt safe receiving support from staff. Appropriate checks were carried out when recruiting new staff to support people.
Right Culture: The ethos, values, attitudes and behaviours of leaders and care staff ensure people using services lead confident, inclusive and empowered lives. The service promoted positive care and support for people using the service. Staff spoke positively about the support they received from the management team. People were involved in decision making and their views sought to improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 April 2021, and this is their first inspection.
Why we inspected
This was a planned inspection for a newly registered service.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Response on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.