Background to this inspection
Updated
16 January 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
This inspection was carried out by three inspectors and two experts-by-experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
Salus Care Group – Leicestershire is a domiciliary care agency. It provides personal care to people living in their own homes.
The service has a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service 48 hours' notice of the inspection. This was because it is operating during the pandemic and we needed to be sure that the provider and registered managers would be available to support the inspection.
What we did before the inspection
We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority. We used this information to plan our inspection.
During the inspection
We spoke by telephone to five people using the service, six relatives, and eight care workers. During our site visit we spoke with the nominated individual, two directors, and the registered manager.
We reviewed an extensive range of records. This included care and medicines records, staff recruitment and training files, and records related to the management and quality assurance of the service. Throughout our inspection we continued to seek clarification from the managers and staff to validate evidence found.
Updated
16 January 2021
About the service
Salus Care Group – Leicestershire provides personal care to people in their own home. At the time of our inspection 90 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People's experience of using this service and what we found
People felt safe using the service. Staff knew how to provide safe care and what to do if they had concerns about a person’s well-being.
Staff had up-to-date information about people’s needs and where they might be at risk. They understood people’s cultural needs and how to meet these.
The service was well-staffed, and people usually had staff they knew. Staff time-keeping was generally good. A relative told us, “We have never had any missed calls. Sometimes they [staff] can run late but we are informed if they are.”
Staff followed the provider’s infection prevention and control (IPC) policies and procedures. They had the correct personal protective equipment (PPE) to reduce the risk of infection including gloves, aprons and masks. Staff supported people to manage their medicines safely.
The service was well-managed. People, relatives and staff said they would recommend the service to others. Staff were well-supported, trained and supervised.
The provider used a system of audits to ensure the service was running smoothly. They regularly asked people, relatives, and staff for their views on the service and made changes and improvements where necessary.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
This service was registered with us on 13 January 2020 and this was its first inspection.
Why we inspected
We undertook this focused inspection to check the provider met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements. This means we are unable to rate this service at present.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.
Follow up
We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.