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Cherrytree Residential Home Good

Inspection Summary

Overall summary & rating


Updated 12 March 2020

About the service

Cherrytree is a residential care home providing personal care for to 40 people. The service supports older and younger people, people with a physical disability and mental health needs. At the time of our inspection 20 people were using the service. Accommodation is provided across two floors with communal lounges and areas.

People's experience of using this service and what we found

People received safe care and were protected against avoidable harm, neglect and discrimination. Risks to people’s safety were identified and assessed. Strategies were put in place to reduce the risks. People received their medicines safely. There were sufficient numbers of staff who had been safely recruited to meet people’s needs. Incidents were reviewed and analysed to identify any trends or themes. The premises were clean, well maintained and people were protected from the risk of infection.

Staff were supported to provide good support through effective training and induction to the service. People's needs were assessed and staff worked with other health professionals to enable people to maintain their health and well-being. People were supported to eat and drink a balanced diet which took account of their needs and preferences. The provider was in the process of completing a redecoration and upgrade programme for the premises to ensure it met people's needs. People had benefited from increased light and space, a choice of comfortable communal areas and improved bathing facilities and soft furnishings. Further work was planned to improve signage that would enable people to find their way around independently where possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff provided care and support in a caring and meaningful way. They knew the people who used the service well. People and relatives, where appropriate, were involved in the planning of their care and support. People’s privacy and dignity was maintained at all times.

Care plans had been developed to support staff to provide personalised care. People were encouraged to take part in a range of meaningful activities and interests of their choice. Staff recognised the importance of protecting people from social isolation and supported people to maintain relationships that were important to them. There was a complaints procedure in place and systems in place to deal with complaints effectively. The service worked with other agencies to provide end of life care for people.

The provider had systems in place to check the quality and safety of the services provided. People, relative and staff views were sought and feedback used to drive improvements within the service. Staff worked with other health and social care professionals to achieve the best possible outcomes for people.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The rating at the last comprehensive inspection was requires improvement (published 14 February 2019) and there were multiple breaches of regulations. We undertook a focussed inspection (published 17 April 2019) to check the provider had made the immediate improvements required. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 12 March 2020

The service was safe.

Details are in our safe findings below.



Updated 12 March 2020

The service was effective.

Details are in our effective findings below.



Updated 12 March 2020

The service was caring.

Details are in our caring findings below.



Updated 12 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 12 March 2020

The service was well-led.

Details are in our well-led findings below.