Cherrytree Residential Home

Updated 26 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was carried out by 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Cherrytree Residential Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with 8 people using the service and 4 relatives. We spoke with the chief executive officer (CEO) who is also the provider, the registered manager, home manager, activity co-ordinator, a senior care worker, and three care workers.

We reviewed a range of records. This included 5 people's care records and multiple medication records. We looked at 3 staff files in relation to recruitment and a variety of records relating to the management of the service. Following our site visit the provider continued to provide information, which included data to support quality assurance and staff training.

Updated 26 July 2023

About the service

Cherrytree Residential Home is a residential care home providing care and accommodation to older people, some of whom are living with dementia, people with a physical disability, people with mental health needs, and younger adults. The service can support up to 40 people. At the time of the inspection there were 23 people using the service.

People’s experience of using this service and what we found

People and relatives made many positive comments about the service and said they would recommend it to others. A relative told us, “Every time I come in there’s activities. Staff interact with all the residents.” Another relative said, “This is the best care home I’ve visited. The staff are wonderful.”

The service had a friendly, happy atmosphere. Staff and managers worked closely together to ensure people were safe and well-cared for. Staff were attentive and met people’s needs promptly. The service’s two activity co-ordinators provided a range of group and one-to-one activities based on what people wanted to do. Staff were safely recruited and trained.

All areas of the premises were clean and well-maintained. Some areas had been refurbished and re-decorated. People and relatives said they were pleased with how the premises looked. New cushion flooring had been fitted in most areas.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff acted promptly if people needed medical support and worked with local GPs and district nurses to ensure people’s healthcare needs were met. Accidents and incidents were reported and recorded, and action taken to reduce further risk. Medicines were managed safely, and people had their medicines when they needed them.

The provider and managers had improved the service’s governance systems meaning they had a good overview of all aspects of the service. They listened to the views of people, visitors and staff and made improvements where necessary.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was inadequate (published 01 November 2022). At the last inspection we found improvements were needed to people’s safety, infection control, staff competency, and governance.

As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to confirm they now met legal requirements.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from inadequate to good based on the findings of this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cherrytree Residential Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.