Magnolia House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff spoke with affection about the people using the service. They were kind in their interactions and we observed people being comfortable around staff. Relatives felt the staff were “amazing. Very friendly professional.” Staff gave people as much privacy as possible, whilst ensuring their safety. Staff supported people to maintain their dignity.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing. Staff supported and enabled people to do as much as they could for themselves. They knew people well and understood what people were able to do independently. Staff involved people in the service and supported them to make choices about aspects of daily life, including how they spent their time and what they wanted to eat. Staff understood how to support people to make choices, this included reducing the number of options available to ensure people did not become overwhelmed.

Staff supported people to maintain relationships with their friends and family. The person using the service had close friends who they had known for a number of years. The person attended regular activities and events with their friends to maintain those relationships. Staff also supported the person to go and visit their family, and they facilitated regular video calls.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.