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Archived: Burley Heights Good

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Inspection Summary


Overall summary & rating

Good

Updated 6 January 2017

Our inspection took place on 23 November 2016 and was unannounced. This was the first inspection of the service since registration. Burley Heights provides accommodation and personal care for up to seven people with a learning disability. At the time of the inspection there were 5 people living at the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were supported by a staff team who knew how to keep people safe from the risk of potential harm or abuse. People’s risks had been assessed and staff were working in ways to reduce these risks. People were supported by sufficient numbers of staff who had been recruited safely. People received their medicines as prescribed from suitably trained staff.

People received care and support from skilled and knowledgeable staff team who had access to ongoing training.

People were asked for their consent to care and support and the principles of the Mental Capacity Act 2005 were being followed.

People were supported to have sufficient quantities to eat and drink. People were involved in planning meals and were provided with choices of food and drink. Specific dietary needs were identified and appropriately managed.

People were supported to access healthcare services when they needed to. People were supported by a staff team who were able to recognise changes in people’s health and well-being and knew how to report and respond to any changes.

People were treated with kindness, dignity and respect and were encouraged to maintain their independence. People were supported to maintain relationships that were important to them.

People were supported by staff who knew their care and support needs and preferences well and supported them appropriately. People and their relatives were involved in the planning and review of their care where possible. People were encouraged and supported to engage in activities which supported their personal interests and hobbies.

People and their relatives we spoke with told us they knew who the registered manager was and felt confident to approach them with concerns or complaints. Complaints were being investigated and appropriate action was being taken.

People, relatives and staff were provided with opportunities to give feedback on the service. The registered manager had systems and processes in place to monitor and analyse the quality of the service, and they used information from quality checks to drive improvement.

Inspection areas

Safe

Good

Updated 6 January 2017

The service was safe.

People’s risks were identified and staff were working in ways to reduce these risks. People were supported by a staff team who knew how to keep people safe from the risk of harm and abuse. People were supported by adequate numbers of staff who had been recruited safely. People received their medicines as prescribed by suitably trained staff.

Effective

Good

Updated 6 January 2017

The service was effective.

People received support from trained staff that had the skills required to support people effectively.

People were asked for their consent before staff delivered care and support. The principles of the Mental Capacity Act were being followed.

People were supported to have sufficient amounts to eat and drink and special dietary needs were being met.

People had access to healthcare services when they needed them.

Caring

Good

Updated 6 January 2017

The service was caring.

People were treated with kindness and respect. People’s privacy, dignity and independence was promoted. People were supported to maintain relationships that were important to them.

Responsive

Good

Updated 6 January 2017

The service was responsive

People were supported by staff who knew their needs and preferences well.

People and their relatives were encouraged to be involved in the planning and review of their care. People were supported to engage in activities which supported their personal hobbies or interests. People and their relatives knew how to make a complaint and complaints were appropriately investigated.

Well-led

Good

Updated 6 January 2017

The service was well led.

People and their relatives knew who the registered manager was and felt confident to approach them. People, relatives and staff were given opportunities to provide feedback about the service. The registered manager had systems and processes in place to monitor and analyse the quality of the service and information from quality checks was used to drive improvement.