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Inspection Summary


Overall summary & rating

Good

Updated 9 March 2019

About the service:

Stoneleigh is a residential care home registered to provide accommodation for up to 11 people, including people living with a mental health condition. There were eight people living at the service at the time of the inspection.

People’s experience of using this service:

• People and their families told us they felt the home was safe. There were enough staff to support people in a timely manner. However, we identified that some pre-employment checks had not been completed when two staff members started working at the service.

• Medicines were managed in accordance with current regulations and guidance. There were systems in place to ensure that medicines had been stored and administered appropriately.

• Individual and environmental risks were managed appropriately, which meant people were kept safe from avoidable harm.

• Staff received a variety of training and demonstrated knowledge, skill and competence to support people effectively. Staff were supported appropriately by the provider and the registered manager.

• People were supported by staff with their nutritional and hydration needs. People were offered choice at mealtimes and menus contained a variety of nutrition and healthy foods.

• People had access to health and social care professionals where required and staff worked together co-operatively and efficiently.

• Staff treated people with kindness and compassion. Staff had developed positive relationships with people and their relatives and knew what mattered most to them.

• People had a clear, detailed and person-centred care plan in place, which guided staff on the most appropriate way to support them.

• People, their relatives and staff members commented positively about the leadership of the service and felt that the service was well-led. The provider was engaged with the running of the service and was approachable to people and staff.

• There were appropriate auditing systems in place, which ensured that issues were acted upon and ideas for improvement were responded too.

Rating at last inspection:

The service was rated as good at the last full comprehensive inspection, the report for which was published on 10 August 2016.

Why we inspected:

This was a planned inspection based on the previous inspection rating.

Inspection areas

Safe

Requires improvement

Updated 9 March 2019

The service was not always safe

Details are in our Safe findings below.

Effective

Good

Updated 9 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 9 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 9 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 9 March 2019

The service was well-led

Details are in our Well-Led findings below.