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Archived: Grove Hill Care Home Good

The provider of this service changed - see new profile

Inspection Summary

Overall summary & rating


Updated 19 September 2019

About the service

Grove Hill Care Home is a residential care home providing personal and nursing care to people aged 65 and over. The service can support up to 27 people and at the time of the inspection care was delivered to 21 people.

People’s experience of using this service and what we found

People and their relatives told us they felt the service was safe. The provider had effective systems to ensure people who used the service were safe from avoidable harm. Where there were risks to people, these had been assessed and relevant management plans included clear guidelines to help reduce the risks. People received their medicines safely and as prescribed. Lessons were learned when things went wrong. The provider had processes for recording and investigating incidents and accidents. Appropriate recruitment checks were carried out before staff started working for the service.

People were supported by staff who were suitably trained, supervised and appraised. Staff worked closely with other healthcare professionals to ensure that people received the right type of support. People's nutritional and healthcare needs were met and we saw that staff took appropriate action where any nutrition-related issues were identified.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were kind and caring. People said they felt well-treated by staff and they were involved in their care. Staff supported people to maintain their independence and their privacy was respected.

Care plans were detailed and provided guidance for staff to support people with their care and support needs. These records were maintained and updated as required. People felt able to raise any concerns and make complaints, and these were immediately addressed by the registered manager.

The registered manager was committed to providing high-quality and person-centred care. They were responsive to feedback and used audits to continually monitor and improve the service. Staff praised the communication flow throughout the service, the leadership and the support they received.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was good (published 7 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information, we may inspect sooner.

Inspection areas



Updated 19 September 2019

The service was safe.

Details are in our safe findings below.



Updated 19 September 2019

The service was effective.

Details are in our effective findings below.



Updated 19 September 2019

The service was caring.

Details are in our caring findings below.



Updated 19 September 2019

The service was responsive.

Details are in our responsive findings below.



Updated 19 September 2019

The service was well-led.

Details are in our well-Led findings below.