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Acorn Luxury Care Limited Good Also known as Genesis Care Home Limited

Inspection Summary

Overall summary & rating


Updated 17 July 2019

About the service

The service is registered to accommodate up to 13 people and provides care and support for older people. The service is split over two floors which were all accessible by stairs or a lift. There were 12 people using the service at time of inspection.

People’s experience of using this service and what we found

People rights were not always protected in regards to giving consent for their care or for photographs. The registered manager sought to immediately rectify this during our inspection.

People told us they felt safe living at Acorn Luxury Care Limited. The staff demonstrated a good understanding of how to meet people’s individual needs. People’s outcomes were known, and staff worked with people to help achieve these. People were supported and encouraged to maintain their independence and live their lives as fully as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain contact with those important to them including family and friends. Staff understood the importance of these contacts for people’s health and well-being. Staff knew people well and what made them individuals.

The management of the service were respected. Staff had a good understanding of their roles and responsibilities and were supported to reflect on their practice and pursue learning opportunities. The staff team worked and got on well together demonstrating team work.

Quality and safety checks helped ensure people were safe and protected from harm. This meant the service could continually improve. Audits helped identify areas for improvement and this learning was shared with staff.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 13 March 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 17 July 2019

The service was safe.

Details are in our safe findings below.



Updated 17 July 2019

The service was effective.

Details are in our effective findings below.



Updated 17 July 2019

The service was caring.

Details are in our caring findings below.



Updated 17 July 2019

The service was responsive.

Details are in our responsive findings below.



Updated 17 July 2019

The service was well-led.

Details are in our well-Led findings below.