The GP Surgery Wimbledon

Updated 15 March 2022

The GP Surgery Wimbledon is located at 21-23 Wimbledon Hill Road, Wimbledon, London, SW19 7NE, in the London borough of Merton. The service Is an independent health consulting doctor, the service does not see NHS patients.

The provider is registered with the Care Quality Commission (CQC) to deliver the regulated activities of maternity and midwifery services, treatment of disease, disorder or injury, and diagnostic and screening procedures.

The service is primarily a GP service for patients attending for one off illnesses. The service does consult some patients with long term conditions. Outside of standard GP services, the service has onsite dermatology, minor surgery, ultrasound and vaccination services.

The provider primarily provides services to patients within the borough of Merton, and the surrounding areas. The service is based within a pharmacy. There is a dedicated area within the pharmacy for the clinic, which consists of a reception area and three consulting rooms.

The service operates on Monday to Friday from 9am until 7pm with extended hours until 8pm on Thursday. At weekends the service operates on Saturday from nine am to three pm and Sunday 10am until four pm.. The service does not formally provide a service outside of these hours. A team of seven GPs, two nurses, four ultrasound specialists and a plastic surgeon provide services at this site, and another location managed by the same provider. The service has a practice manager who leads a team of administrative staff.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 15 March 2022

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection of The GP Surgery Wimbledon on 16 and 17 February 2022. This was the first CQC inspection of this location under the current CQC inspection methodology, the location having registered with CQC in April 2021,following relocation from a previous site in Wimbledon which had been inspected. We are mindful of the impact of COVID-19 pandemic on our regulatory function. We will continue to discharge our regulatory enforcement functions required to keep people safe and to hold providers to account where it is necessary for us to do so.

One of the Directors of the company who works as a GP at the service is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service provided care in a way that kept patients safe and protected them from avoidable harm.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• The service organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
• The way the service was led and managed promoted the delivery of high-quality, person-centre care.

The service should:

• Consider the risk of not renewing DBS checks to ensure staff remain fit for their role.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care