We carried out a review of the data available to us about Caerus House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Caerus House, you can give feedback on this service.
Caerus House is a domiciliary care service registered to provide personal care to people in their own homes and to people in supported living settings, so that they can live in their own homes as independently as possible. The services they provide include personal care and housework. At the time of inspection, the service provided personal care to one person. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Improvements to documentation, systems and management of the service had been made. The registered manager acted on previous concerns and implemented systems and processes to help ensure people received safe quality care.
The person using the service was unable to speak with us due to their needs. The person's relative spoke highly of the service and the care provided to their family member. They were confident that their family member was well looked after and safe when in the presence of care staff.
Systems were in place to protect people from abuse. These included safeguarding policies and appropriate training for staff. Personalised risk assessments helped keep the person safe and supported their independence.
Safe recruitment procedures were complied with. The suitability of staff was assessed before they were recruited to support people using the service.
Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The person received consistent care from regular care staff who had a good understanding of their care needs and preferences. Care staff were punctual and stayed the agreed amount of time.
People received an assessment of their needs and preferences. Care plans developed from these assessments provided the information and guidance staff required to ensure people’s individual needs were met in the way they wanted. Care plans were person centred.
Staff received appropriate training to carry out their role effectively.
Quality checks monitored the care and support provided to people so that improvements to the service were made when deficiencies were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 30 May 2019) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.