Home Comfort Care

People’s experience of using this service

The providers quality monitoring systems were not always effective. They had not identified the shortfalls we found in relation to recruitment records, sufficient staffing levels and acting to reduce the number of late calls to people using the service.

There were safeguarding adults’ procedures in place. The provider and staff had a clear understanding of these procedures. Where required people received support from staff with their medicines. Staff were following government guidance in relation to infection prevention and control.

People’s care needs were assessed before they started using the service and care plans were in place to ensure staff could support them safely. Staff received training relevant to people’s needs. Where required people received support from staff to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People told us they were treated in a caring and respectful manner and they had been consulted about their care needs. They knew how to make a complaint if they needed to. People had access to end of life care and support if it was required.

Staff said they received good support from the provider and care coordinator. The provider took people and their relatives views into account through spot checks and surveys. The provider and staff worked with health care providers to plan and deliver an effective service.

Rating at last inspection and update

This service was registered with us on 23 March 2021 and this is the first inspection.

Why we inspected

This was a planned inspection to assess if the provider was complying with our regulations.

Enforcement

We have identified breaches in relation to staffing levels and the providers systems for monitoring the quality and safety of the service.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.