Updated 1 July 2022
About the service
Virtue Care Services is a domiciliary care agency providing personal care to people living in their own homes.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 16 people receiving personal care.
People’s experience of using this service and what we found
Risks associated with people's care were identified. However, some risks assessments required further documentation to ensure people were safe. People were safeguarded from the risk of abuse and systems were in place to ensure any safeguarding concern was reported correctly.
People received their medicines as prescribed. Infection control and personal protective equipment (PPE) was checked during spot visits to ensure staff were following the correct protocols. Accidents and incidents were analysed, and action was taken to ensure lessons were learned.
People’s needs were assessed, and care provided in line with their needs. Staff told us they received appropriate training to carry out their role effectively.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and relatives were complimentary about the service they received, commenting that the registered manager was approachable, and the carers were kind and friendly.
Care plans were person centred and offered staff guidance about how to support people. Staff told us they were keen to ensure care was delivered in line with people’s preferences.
The management team had systems in place to monitor the quality of the service, however, these processes required embedding in to practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 06/04/2021 and this is the first inspection.
Why we inspected
This was the first inspection of a newly registered service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.