Best Options Agency

Best Options Agency is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were eight people using the service.

People’s experience of using this service and what we found

People and their relatives spoke positively about the care they received. Care plans were detailed and included risks assessments however sometimes care records were not consistent, we have made a recommendation about this.. Medicines were managed safely. People were safeguarded from abuse. Effective infection prevention and control systems were in place.

Care was personalised and responsive to people's needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff received regular training, supervision and appraisal. Staff worked with external professionals to ensure people received the support they needed.

The provider had effective governance systems in place. Feedback was regularly sought and acted on. Lessons were learnt from incidents, it was not always clear how these were passed to staff.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 20 March 2021 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.