We carried out a review of the data available to us about Dalchi Healthcare Limited on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Dalchi Healthcare Limited, you can give feedback on this service.
Dalchi Healthcare Limited is a domiciliary care service providing the regulated activity of personal care to people living in their own homes. The service provides support to older and younger adults, who may also be living with physical and sensory disabilities, dementia and mental health or learning disability and/or autism. At the time of our inspection there was 1 person using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
People’s experience of using this service and what we found
At the time of the inspection, the location did not care or support for anyone with a learning disability or an autistic person. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
Right Care: People’s rights were respected. People received personalised and responsive care that promoted people’s dignity and respected their privacy. People received safe care. There were enough staff to ensure people’s needs were met. People benefited from access to other healthcare services when needed and this helped them live healthier lives.
Right Support: Care staff promoted people’s independence. People’s choices and preferences were reflected in care plans, so their care was tailored to their needs. Care staff received training and support before starting to work with people to help ensure they could provide the care people needed to keep them safe.
People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Right Culture: The service was led with by an open and approachable management team. Care staff felt supported and involved. A relative and care staff felt they could speak freely with the registered manager and that their feedback would be taken on board and used to improve services. The registered manager used a variety of methods of obtain feedback on the quality and safety of services and check people were happy with the care they received. Policies and procedures were in place to help ensure the good governance of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 4 May 2021 and this is the first inspection.
Why we inspected
This was a planned inspection based on the date of registration.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.