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Archangel Home Care - Staffordshire Branch Requires improvement

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 4 September 2019

About the service

Archangel Home Care – Staffordshire Branch is a domiciliary care agency that was providing personal care and support to people living in their own home. It provides a service to older adults some of whom are living with dementia, people that have mental health, learning disabilities, physical disabilities, people with sensory impairments and younger adults. At this inspection they were providing a regulated activity for 106 people.

People’s experience of using this service and what we found

The management team did not have effective systems in place to monitor people’s medication administration records or action plans, which detailed the improvements the service was working towards.

Staff members did not always follow effective infection prevention and control procedures when supporting people in their own homes.

The provider had systems in place to respond to any complaints or compliments from people.

People were protected from the risks of harm and abuse as staff members had been trained to recognise and respond to concerns. The management team made appropriate referrals to keep people safe. The provider had assessed risks to people associated with their care and support.

The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received help and support from a kind and compassionate staff team with whom they had developed positive relationships.

People were supported by staff members who were aware of their individual protected characteristics like age, gender and disability.

People were supported to develop their independence whilst living in their own homes.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 06 January 2017)

Why we inspected

This was a planned inspection based on the previous rating.

We have found evidence that the provider needs to make improvement. Please see the safe and well-led sections of this full report.


We have identified breaches in relation to and systems not being effective.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 4 September 2019

The service was not always safe.

Details are in our safe findings below.



Updated 4 September 2019

The service was effective.

Details are in our effective findings below.



Updated 4 September 2019

The service was caring.

Details are in our caring findings below.



Updated 4 September 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 4 September 2019

The service was not always well-led.

Details are in our well-Led findings below.