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2M Health & Home Care Services Ltd - Birmingham Good

Inspection Summary


Overall summary & rating

Good

Updated 26 March 2019

About the service: 2M Health and Home Care Services Ltd is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to younger and older adults. At the time of inspection 13 people were using the service.

People’s experience of using this service: People told us they felt safe and were well-supported. One relative commented, “I trust the workers 101%” There were sufficient staff hours available to meet people's needs in a safe and consistent way, and staff roles were flexible to allow this. Staff had received training about safeguarding and knew how to respond to any allegation of abuse.

Staff had a good understanding and knowledge of people’s care and support needs. They received the training they needed and regular supervision and support. The service assisted people, where required, in meeting their health care and nutritional needs. Staff worked together, and with other professionals, in co-ordinating people’s care.

Staff had developed good relationships with people, were caring in their approach and treated people with kindness and respect.

Systems were in place for people to receive their medicines in a safe way. Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks.

People were involved in decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. Information was accessible to involve people in decision making about their lives.

There were opportunities for people, relatives and staff to give their views about the service. Processes were in place to manage and respond to complaints and concerns. The manager undertook a range of audits to check on the quality of care provided.

Communication was effective and staff and people were listened to. Staff said they felt well-supported and were aware of their responsibility to share any concerns about the care provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: At the last inspection the service was rated good (9 August 2016.)

Why we inspected: This was a planned inspection to check that this service remained good.

Follow up: We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 26 March 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 26 March 2019

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 26 March 2019

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 26 March 2019

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 26 March 2019

The service was well-led

Details are in our well-led findings below.