We carried out a review of the data available to us about Pears Court on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Pears Court, you can give feedback on this service.
Pears Court is an extra care scheme which provides people with long-term placements in their own homes and flats. Pears Court comprises 48 one and two-bedroom apartments to rent set in beautiful countryside on the Stanmore Hertfordshire borders. During the day of our inspection two people received the regulated activity personal care.
People’s experience of using this service and what we found
Systems were in place to protect people from harm and abuse. These included safeguarding policies and appropriate training for staff. Personalised risk assessments helped keep people safe and supported their independence. Safe recruitment procedures were complied with. The suitability of staff was assessed before they were recruited to support people using the service. Suitable infection control practices helped to prevent and control the spread of infections including COVID-19.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received consistent care from regular care staff who had a good understanding of their care needs and preferences. Care staff were punctual and stayed the agreed amount of time. People received an assessment of their needs and preferences. Care plans developed from these assessments provided the information and guidance staff required to ensure people’s individual needs were met in the way they wanted. Care plans were person centred. Staff received appropriate training to carry out their role effectively.
People received person-centred care based on their individual needs, choices and preferences. Staff who supported them were aware of their individual preferences and were knowledgeable about people's needs and how these should be met. Staff treated people with kindness, dignity and respect and spent time getting to know them. Care plans reflected people's likes, dislikes and preferences. There were a variety of activities available for people to engage with.
Quality checks monitored the care and support provided to people so that improvements to the service were made when deficiencies were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
This service was registered with us on 26 March 2021 and this is the first inspection.
Why we inspected
This was a planned comprehensive inspection because the service was currently unrated.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.