The Care Quality Commission
  • Doctor
  • Independent doctor

Primary Care Services and Solutions

Overall: Good read more about inspection ratings

4 Glenholme Park, Clayton, Bradford, BD14 6NF 07852 224294

Provided and run by:
Primary Care Services and Solutions Ltd

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Primary Care Services and Solutions on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Primary Care Services and Solutions, you can give feedback on this service.

7April 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Primary Care Services and Solutions as part of our inspection programme for newly registered services.

Primary Care Services and Solutions is a stand-alone aural care service which specialises in ear wax removal by microsuction or ear irrigation.

The director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

  • The service had been registered with CQC for 12 months but had been operational for only one month at the time of our visit. Systems for operational and clinical governance were in place.
  • Staff working at the service were appropriately recruited, trained and mentored to carry out their role effectively.
  • The service demonstrated flexibility in type and location of appointment which was offered to best suit patients’ needs.
  • Feedback from patients following their procedure was overwhelmingly positive.
  • Staff told us they enjoyed working at the service and felt supported in their role.

Although we did not identify any breaches of regulations the provider should:

  • Update their registration details with the Care Quality Commission so that it more accurately reflects their service
  • Update their website to ensure it contains up to date information, and provides patients with information on how to make a complaint
  • Introduce documentation to evidence that equipment cleaning has taken place between patient consultations.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care