We carried out a review of the data available to us about Helping Hands Mansfield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Helping Hands Mansfield, you can give feedback on this service.
Helping Hands Mansfield is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this inspection 11 people were receiving support with personal care.
People’s experience of using this service and what we found
People’s relatives told us that Helping Hands Mansfield delivered a safe service. Risks to people were assessed and measures were put in place to reduce them. There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE) for staff. There were enough staff to meet the needs of the people using the service and recruitment was ongoing, with all necessary recruitment checks carried out.
People were consulted about their care before the services were provided. Staff received appropriate training for their roles and people felt they had good knowledge and skills. People’s care plans included all information needed to support people safely and in accordance with their wishes and preferences. Staff had received an induction into their role and the management team monitored this to ensure training remained up to date.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Relative’s told us their family members were treated with kindness and compassion, their privacy was respected. People knew how to make a complaint or raise a concern.
There were robust monitoring processes in place to help ensure a good standard of service. Quality assurance systems identified any areas that needed further development. Staff told us they enjoyed working for the service and told us the culture was to ensure care was person centred.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 31 March 2021 and this is the first inspection.
Why we inspected
This inspection was carried out due to the length of time the provider had been registered with CQC without receiving a formal rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.