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The Wedge Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 11 December 2019

About the service

The Wedge Residential Home is a residential care home providing accommodation and personal care for up to 21 people, some of whom may be living with dementia or have a physical disability. Accommodation is arranged over two floors with lift and stair lift access to the second floor. At the time of our inspection 21 people lived at the home, one of whom moved into the home during the inspection.

People’s experience of using this service and what we found

People were safe and supported to have maximum choice and control of their lives. Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in the service mostly supported this practice. We have made a recommendation about the electronic recording in relation to best interest decisions.

People and their relatives told us that they thought the home was well led and spoke positively about the registered manager. The registered manager carried out numerous audits to ensure the service was effective. However, these were not always effective. We have made a recommendation in relation to the provider’s quality assurance systems.

The home had a consistent staff team who understood the needs of people well. We saw staff upheld and promoted people's rights relating to equality and diversity. Safe recruitment procedures were mostly followed.

We saw evidence of people's and their relative's involvement in care assessments. Risks to people were recorded in their care plans and staff demonstrated they had a good knowledge of people. People received their medicines safely.

People and their relatives were very positive about the food. People were encouraged to maintain a healthy, balanced diet, based on their individual needs and had access to food and drink whenever they wanted.

People and their relatives were positive about the quality of care and support people received. Staff identified what was important to people and endeavoured to provide meaningful experiences and lasting happy memories.

The registered manager was proactive in ensuring they had a visible presence within the home and operated an open-door policy ensuring that any low-level concerns were dealt with promptly preventing escalation.

The service was well-led by a management team whose passion and drive to deliver a good service, leading by example, was evident.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 20 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 December 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 December 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 December 2019

The service was well-led.

Details are in our well-Led findings below.