Larchwood Nursing and Residential Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. During our assessment we saw people being treated with kindness, empathy and respect. We observed staff ensuring people’s privacy and dignity by knocking on people’s doors before entering and closing the doors when supporting people with their care.

A person told us, “Staff are really lovely and kind.”

Relatives told us that their loved ones were treated with kindness and respect. A relative told us,

“They definitely do, they even asked me today to leave the room so they could tend to [person].”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People’s care plans detailed how people at Larchwood nursing and residential home liked to be supported and their preferences relating to being supported by male or female carers was identified. A person told us, “I don’t mind whether I have men or women carers and they know that, though I know I can choose if I only want women.”

People had been supported to personalise their rooms and staff knew what they liked, including food preferences.

A person told us, “They are really good at getting you what you want and will adapt the menus.”

A relative told us, “If [person] asked for a particular meal [person] will get it, if [person] wants to eat in their room, they can also do that.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People’s care plans had information regarding people’s likes and dislikes, and how to support people in day-to-day life.

We observed staff promoting independence, encouraging people to access their home and to be part of activities if they wished.

A person told us, “I enjoy celebrating the different cultural festivals with people, such as Diwali- that’s why I’ve decided to keep my lights up all year round.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People were supported to access external health and medical services as and when they required. Staff were aware of people’s healthcare needs and knew how to respond to any immediate emergencies to prevent people from becoming distressed or unwell.

A staff member told us, ‘We support people, if someone needed to go to hospital or needed support we would work with healthcare professionals.’

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager used supportive ways to ensure that staff’s well-being was a top priority. Staff were supported to develop through training, meetings and regular supervisions enabling them to have discussions about their job roles and any help they may need. Staff told us how much they liked working at the home and how supportive the manager was and how it felt like being part of a family.

A staff member told us, “I think we have a complete skill set in the staff team, we all have something different to offer and we work well together as a team.”