Archived: You are my sunshine

About the service

You Are My Sunshine is a domiciliary care service providing personal care to people who live in their own homes. The service provides support to adults who have a range of physical, sensory or cognitive needs. At the time of the inspection, 39 people were using the service and receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were kept safe from avoidable harm and abuse because staff knew them, had received training and knew what to do if they had concerns.

Assessments informed care plans which reflected people’s needs, strengths and preferences.

These were easily available to staff and guided them to manage risks and keep people safe. Risk assessments were being reviewed and updated by the manager at the time of our inspection. People's medicines were managed safely by trained staff, and clear records were kept and regularly checked.

There were enough staff to meet people's needs, and new packages of care would only be taken on if there were enough skilled staff to provide safe, high quality support. Safe recruitment practices were in place. During our visit, changes were made to improve the job application form in response to feedback given.

Staff completed induction and core training as well as more advanced courses to provide a service which reflected best practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We received positive feedback which illustrated people were treated with kindness, respect and compassion. Staff treated people as individuals and responded to changing needs. People and their relatives were supported to express their views and be involved in decisions about their care and support.

The service was consistently well managed and led. The manager was very visible and well known. They worked directly with people and led by example to promote a positive culture.

The leadership, governance and culture promoted the delivery of high quality, person centred support. Regular audits and checks monitored this, and actions were taken to develop and improve the service. The service was responsive to feedback from people, relatives, staff and other professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 March 2021 and this is the first inspection.

Why we inspected

This was a planned inspection to check whether the provider was meeting legal requirements and regulations, and to provide a rating for the service as directed by the Care Act 2014.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.