Tiger Lily Care

Tiger Lily Care is a homecare agency providing care to people in their own homes. The service provides care to older people, people living with sensory impairments, learning disabilities, mental health needs, dementia and physical disabilities. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. There were 26 people receiving personal care at the time of the inspection.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability and or who are autistic.

People’s experience of using this service and what we found

Right Support:

Staff supported people to live as independently as possible and be in control of their daily lives. People were provided with a choice in their decision-making and families were involved where people wished them to be. People’s risks in relation to their care were managed and staff understood how to maintain people’s independence whilst ensuring they were safe. There were sufficient staff to cover visits and people told us that staff were generally on time with no missed visits. We were assured that the service were following good infection prevention and control procedures to keep people safe.

Right Care:

People and their relatives told us they felt supported by staff in a kind, caring and dignified way. People’s differences were respected by staff and they had undertaken training to effectively support people. People told us that the care delivered was generally consistent and that staff knew people well. People’s right to privacy was respected and staff encouraged people to provide feedback about the care provided. Care plans were personalised and included information on people’s healthcare needs, preferences and interests. Care plans included information on the support staff provided in relation to oral care.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Culture:

The culture of the service was open, inclusive and empowered people to live independent lives. People and their relatives were complimentary about the service and felt their ideas and concerns would be listened to by the management team. People told us they felt that staff had helped them become more confident and independent where this was possible. Management had undertaken audits to look at ways of identifying issues and improving the service. Staff were complimentary about the registered manager and told us they were able to raise concerns with them.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 12 March 2021 and this is the first inspection. The last rating for the service under the previous provider was Requires Improvement, published on 31 December 2019.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.