Southwest Veins Limited

We had not inspected or rated this service before. We rated it as good because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service usually controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. The service managed safety incidents well and learned lessons from them. Not all medicines were managed well.
• Staff provided good care and treatment and gave patients pain relief when they needed it. Managers did not always monitor the effectiveness of the service. Staff were competent. Staff worked well together for the benefit of patients and supported them to make decisions about their care and had access to good information.
• Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
• The service planned care and took account of patients’ individual needs, making it easy for people to give feedback. People could access the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. The service engaged well with patients and the community to plan and manage services. Governance processes did not operate effectively throughout the service. There was not a systematic programme of clinical and internal audit to monitor quality, operational and financial processes, and systems to identify where action should be taken. The provider was not compliant with Schedule 3 regarding recruitment.