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We are carrying out a review of quality at Beachville West End. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 10 December 2019

About the service

Beachville West End provides personal care and accommodation for up to 13 people. Accommodation was spread over two floors. At the time of the inspection, 12 people were living at the home, some of whom had a dementia related condition.

People’s experience of using this service and what we found

People were complimentary about living at the home. One person told us, “It’s like home from home.”

Systems were in place to safeguard people from abuse. People told us they felt safe.

People were cared for by a consistent and stable staff team. Safe recruitment practices were followed. Staff were suitably trained and supported to enable them to meet people’s needs.

People lived in a homely environment that met their needs. The home overlooked Newbiggin Bay. The fantastic views out to sea and passing ships were a constant source of conversation between people throughout our inspection.

People were supported to eat and drink enough to maintain their health and wellbeing. There was an emphasis on home baking. Staff assisted people to access healthcare services and receive ongoing healthcare support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People received personalised care which reflected their needs and preferences. People were supported to continue their hobbies both within and outside of the home.

A complaints procedure was in place. No complaints had been received.

There was a cheerful atmosphere at the home. Staff told us they felt valued and said morale was good.

A range of audits and checks were carried out to monitor the quality and safety of the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 18 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 10 December 2019

The service was safe.

Details are in our safe findings below.



Updated 10 December 2019

The service was effective.

Details are in our effective findings below.



Updated 10 December 2019

The service was caring.

Details are in our caring findings below.



Updated 10 December 2019

The service was responsive.

Details are in our responsive findings below.



Updated 10 December 2019

The service was well-led.

Details are in our well-led findings below