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Archived: Rydal Avenue Good

Inspection Summary

Overall summary & rating


Updated 15 February 2016

The inspection took place on 20 and 27 October 2015 and was announced. The provider was given 48 hours’ notice of the inspection because we had visited the property on 17 October 2015 we were unable to gain entry due to there being no one available at the premises. This location was last inspected in April 2014 when it was found to be compliant with all the regulations which apply to a service of this type. There was one person living in the home at the time of our inspection.

Rydal Avenue forms part of Cambian Childcare Limited who are a specialist provider of a wide range of services for children and young adults with learning disabilities or behaviour which challenges. Rydal Avenue provides care and support for up to two young adults. The accommodation is a four bedroomed semi - detached property with a lounge, a large kitchen diner and large gardens to the front and rear.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. The registered manager was also registered as manager for another two other services provided by Cambian Childcare Limited nearby and was supported in his role by a deputy manager

We were told that each young adult living at Rydal Avenue was provided with designated key workers who were suitably skilled experienced and trained to understand the person’s individual needs, inclusive of communication, behaviour and development. We found the registered manager had an excellent understanding of people’s care and support needs and


e found care plans to be detailed and focused on the individual person. Staff also understood how to support people who lacked capacity within the principles and requirements of the Deprivation of Liberty Safeguards.


We noted the service had a complaints procedure, details of which were included in the service users’ guide. A relative of a person who had previously lived at the home said they were confident that they could raise their opinions and discuss any issues with the registered manager or any other staff member who was on duty.

Cambian Childcare Limited had robust recruitment policies and procedures in place to help ensure staff were suitable to work with vulnerable people. This included standardised application forms, the provision of written references and a structured interview process being undertaken to enable the management of the home to have adequate information before employing staff.

Staff were provided with monthly structured supervision sessions and regular updated training and development courses to assist them to build on their knowledge and skills.

Cambian Childcare Limited had robust systems in place to monitor and review the standards of the services provided at Rydal Avenue. These included reviews with external professionals, staff meetings and handovers and the use of self -assessment tools that looked at safety, management, residents life skills, well -being, environment and nutrition.





Inspection areas



Updated 15 February 2016

The service was safe.

Staff had been properly recruited, trained and were provided in sufficient numbers to keep the young adults safe.

The provider had safe systems to manage risks to the young adults’ care without restricting their activities.

Staff managed the young adults’ medicines safely and wherever possible worked with other professionals to enable people to be prescribed effective safe medication.



Updated 15 February 2016

The service was effective.

Staff received a comprehensive induction which involved learning about the values of the service, the needs of the young adults using the service and key policies and procedures.

Staff were encouraged and supported to build on their training to ensure they had the knowledge and skills to be effective in their role.

Staff had systems to help them to monitor and review any changes in a young adult’s condition. They accessed appropriate health, social and medical support as soon as it was needed.



Updated 15 February 2016

The service was caring.

Staff were kind, compassionate and knowledgeable about the young adult’s individual needs and treated them with dignity and respect.

There was an effective system in place to use if the young adults wanted the support of an advocate. Advocates can represent the views and wishes of young adults who are not able express their wishes themselves.

Each young adult was provided with private space either within their own bedroom or in other areas of the home if they wanted to spend time away from other people.



Updated 15 February 2016

The service was responsive.

Care plans focused on each person’s individual needs, wishes, choices and capability and identified how these could be met.

Staff planned, assessed, monitored and involved external professionals in each person’s care to ensure the service was tailored to the current needs of the individual.

Complaints policies and procedures were in place and available in easy read formats.



Updated 15 February 2016

The service was well led.

Quality assurance staff monitored incidents and risks to make sure the care provided was safe and effective.

Staff said they constantly updated their policies and practices in line with the changing need of each person who lived in the home in order to provide them with “the best care possible”.