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Archived: Rydal Avenue Good

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Inspection report

Date of Inspection: 23 April 2014
Date of Publication: 10 June 2014
Inspection Report published 10 June 2014 PDF

Overview

Inspection carried out on 23 April 2014

During Reference: R6 not found

We undertook an inspection of Rydal Avenue on 23rd April 2014. We spoke with the registered manager, service manager, two staff and the person living at the home.

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask;

� Is the service safe?

� Is the service effective?

� Is the service caring?

� Is the service responsive?

� Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, the staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

The home was well maintained and had recently been decorated and new furniture purchased to ensure the home was pleasant and safe for people living and working there.

Training records highlighted that staff had completed Mental Capacity Act, Deprivation of Liberty Safeguards training and were up to date with all mandatory training needed to support people living at Rydal Avenue.

The manager advised us that nobody was subject to a Deprivation of Liberty Safeguards (DoLS) application or plan. DoLS is part of the Mental Capacity Act (2005) and aims to ensure people in care homes and hospitals are looked after in a way that does not inappropriately restrict their freedom unless it is in their best interests.

Is the service effective?

On speaking to the people living at Rydal Avenue they told us that they liked the way staff supported them and did not wish things to change. They confirmed that each month someone sat with them and updated their support plan but they mostly did not wish to be involved. They said that staff respected these wishes.

During our visit we saw that staff had a good relationship with them and they said that all of the staff were �good and I am happy here.�

Is the service caring?

All staff said that they felt supported to do their job and had received regular formal supervision. (These are regular meetings between an employee and their line manager to discuss any issues that may affect the staff member; this would include a discussion of ongoing training needs)

People said that they could come and go as they pleased and were supported to make friends in the community. They said that they were more independent now and staff had helped and supported them. � Staff are great and work with you.�

Is the service responsive?

The care plan had been written in a person centred manner. This means that the individualised care plans focused on the person's individual assessed needs and on how they could be met. The care plans focused on providing support to an individual in different aspects of their daily life, for example how the person was to be supported with promoting their independence and any issues regarding their health so that they were kept as healthy as possible.

Risk assessments ensured that the person was able to safely access activities that they liked, for example bike riding.

Is the service well-led?

The staff members we spoke to said that the home was well managed and they enjoyed working there. We saw that the provider had a range of checks completed by the manager and staff on a regular basis. This showed that the provider ensured that there was an effective system to regularly assess and monitor the quality of service that people received.